About this Privacy Notice

This Privacy Notice tells you what personal information Happy Place Reflexology holds and why, and what your rights are. This is in accordance with the General Data Protection Regulation (GDPR). It is important that you read the Privacy Notice in full. If you do not agree to Happy Place Reflexology keeping personal information about you, you may not be able to have any treatments or receive any services.

Contact information for Happy Place Reflexology

Business name: Happy Place Reflexology

Telephone number: 07775744983

Email address: info@happyplacereflexology.co.uk

Why does Happy Place Reflexology process my personal information?

For clients and people who have made a booking – Happy Place Reflexology must gather and retain potentially sensitive information about your health to give professional reflexology treatments and services. Happy Place Reflexology will only use this information for:

• Giving reflexology treatments and keeping treatment records
• Providing products and other professional services related to reflexology and your health and wellbeing
• Offering any advice concerning aspects of your health and wellbeing.

Happy Place Reflexology will contact you using phone, email, and text message in relation to:

• Appointments, bookings and reminders (this will be the primary purpose of communication)
• Reflexology information or information related to your health (only if requested by you)
• Special offers, promotions, and marketing (you can opt out from receiving these communications at any time).

For people using our website – if you use our booking form, contact form or promotional pop-up window on our website, you will be asked to submit your basic contact details to enable us to contact you in relation to your enquiry, handle bookings and occasionally send you offers and information about related products and services that we think will be of interest to you. You can opt out from receiving these communications at any time,

How does Happy Place Reflexology use cookies on their website?

A cookie is a small piece of data that asks permission to be stored on your computer’s hard drive. Our website uses cookies for analytics purposes, including monitoring website traffic.  This is so we know when someone has visited the site and what pages they have viewed. We do this with the aim of improving the website journey for future users. You can choose to accept or decline the cookies used on this website by clicking ‘accept’ or ‘decline’ in the pop-up window.

What is the lawful basis for Happy Place Reflexology holding and using my personal information?

The lawful basis under which Happy Place Reflexology holds and uses your information is:

• ‘Legitimate interests’ (i.e. the requirement for Happy Place Reflexology to retain the information to provide you with the best possible treatments, services, options and advice).

As Happy Place Reflexology holds special category data (i.e. health related information) the Additional Condition under which Happy Place Reflexology holds and uses this information is:

• For Happy Place Reflexology to fulfil its role as a health care provider bound under the Association of Reflexologists (AoR) Confidentiality as defined in the AoR Code of Practice and Ethics.

As a full member of the AoR, Happy Place Reflexology abides by the AoR Code of Practice and Ethics.

What information does Happy Place Reflexology hold about me and what does Happy Place Reflexology do with it?

Happy Place Reflexology will ask for and keep information about your health to give professional reflexology treatments and services. Happy Place Reflexology will only use this information for giving reflexology treatments and keeping treatment records; providing products and other professional services related to reflexology and your health and wellbeing; and offering any advice concerning aspects of your health and wellbeing. Happy Place Reflexology will contact you using phone, email, and text message in relation to appointments, bookings and reminders (this will be the primary purpose of communication); reflexology information or information related to your health (only if requested by you); special offers, promotions, and marketing (you can opt out from receiving these communications at any time).

The information to be held is:

• Your contact details
• Medical history and other health-related information
• Treatment details and related notes.

Happy Place Reflexology will NOT share your information with anyone else (other than within Happy Place Reflexology’s own practice, or as required for legal purposes) without explaining why it is necessary and getting your explicit consent.

How long does Happy Place Reflexology keep my personal information?

Happy Place Reflexology will keep your personal information and treatment records for the following periods:

• Seven years after the last reflexology treatment or service (such as a workshop) for ‘claims occurring’ insurance purposes
• Until a child is 25 (or 26 if they were 17 when treated) to adhere to the law regarding children’s records
• Eight years to adhere to the Complementary and Natural HealthCare Council (CNHC) requirements.

How does Happy Place Reflexology protect my personal information?

Happy Place Reflexology is committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, Happy Place Reflexology has put in place appropriate technical, physical, and managerial procedures to safeguard and secure the information collected from you.

What are my rights?

GDPR gives you the following rights:

• The right to be informed:
  To know how your information will be held and used (this notice).
• The right of access:
  To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification:
  To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”):
  For you to request your therapist to erase any information they hold about you
• The right to restrict processing of personal data:.
  You have the right to request limits on how your therapist uses your personal information
• The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
• The right to object:
  To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office:
  To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at: www.ico.org.uk.

What are Happy Place Reflexology’s rights

• If you do not agree to Happy Place Reflexology keeping records of information about you, or if you do not allow Happy Place Reflexology to use the information in the way required for treatments and services, Happy Place Reflexology may not be able to treat you or offer a service.
• Happy Place Reflexology must keep your records for a certain period as described above, which may mean that even if you ask Happy Place Reflexology to erase any details about you, Happy Place Reflexology might have to keep these details until after that period of time has passed.
• Happy Place Reflexology can move client records between computers and IT systems without your permission if your details are protected from being seen by others.